Frequently Asked Customer Service Questions

Looking for online purchasing, shipping, or returns information? Get answers to all of the commonly asked questions. Toggle through the frequently asked questions tabs to find the information that you’re looking for.

Supplier Since 1999
Veterinarian Trusted
Experienced Team


Looking for more information about our ordering system, shipping, or returns? Toggle through the frequently asked questions tabs to find the information that you’re looking for.

How is my information stored when I create an account?

The security and privacy of your information is a priority for Integricare. When you create an account and login to or when you sign-up for our e-newsletter, we ask you for your first and last name, your e-mail address and a password of your creation. All of this information is stored on a secure server. The only time a third-party would ever see this information is when they are performing functions on our behalf, like our website host, email platform, and invoice and order processing. You can read Integricare’s full privacy policy here.

How can I use my promo code?

Once you’ve added your items to your shopping cart and decide to checkout, you will be asked, ‘Have a coupon?’ Enter a valid promo code in the box and click apply.

Can I use more than one promo code?

No. The code available to you cannot be used in conjunction with any other offers.

What type of payment do you accept?

We accept Visa, Mastercard, American Express.

I submitted my order online. Can it be changed or cancelled?

Orders are processed as soon as they are received and shipped out as soon as possible. If you wish to make a change to your order, please contact us. If your order has not yet been packaged in our warehouse we should be able to make any necessary changes.

How do I get free shipping?

We offer free shipping on all orders over $100 (after all discounts and promotions are applied).

What courier do you use?

Orders are shipped out via Canada Post, and through FedEx for express shipments.

Does Integricare ship internationally?

We ship to the USA and Canada. International shipping is not available at this time.

Do you ship to PO boxes?

Yes. Orders can be shipped to PO boxes via Canada Post.

What happens if my product arrives damaged?

We take great care in our manufacturing and packaging procedures in our GMP-accredited facility. While it is extremely rare that packages arrived damaged, we will happily replace your order if something is not right. Please email with your name, phone number, a photo of the product and order confirmation number.

Buy Online

Can’t find a retailer near you? Or simply want TRI-ACTA shipped right to your door? Order online for your cat, dog or horse and start to see the difference TRI-ACTA can make.